Czech Customer Support Specialist

Position Title: Czech Customer Support Specialist (On-Site – Sofia, Bulgaria)
Location: Sofia, Bulgaria (on-site presence required)
Sector: E-commerce / Online Retail
Work Schedule:

• Monday to Saturday: 09:00 a.m. – 11:00 p.m.

• Sunday: 10:00 a.m. – 07:00 p.m.
  (Rotational shifts within these hours)

Position Overview

We’re looking for a driven and customer-focused Czech-speaking Support Specialist to join our customer care team based on-site in Sofia, Bulgaria. In this role, you will support customers from the Czech market, offering assistance with orders, returns, deliveries, and product information for a major player in the e-commerce industry.

If you're fluent in Czech and have solid English communication skills, this is a fantastic opportunity to start or grow your career with a stable company that offers excellent benefits and long-term potential.

Key Responsibilities

• Handle customer inquiries through various channels—phone, chat, and email—in Czech.

• Deliver fast, friendly, and effective solutions for order-related questions, product concerns, delivery tracking, returns, and more.

• Keep detailed and accurate records of each customer interaction using our internal systems.

• Liaise with other departments to solve more complex requests and ensure customer satisfaction.

• Stay informed about current product offerings, policies, and support protocols.

• Follow communication and quality standards in every interaction.

Who We’re Looking For

• Native or near-native proficiency in Czech (C2 level) is essential.

• Intermediate to upper-intermediate English (B2 level) is required for training and internal communication.

• Strong communication and interpersonal skills.

• Comfortable working with computers, navigating multiple systems, and multitasking.

• Positive attitude, customer-first mindset, and eagerness to learn.

Desirable (but not mandatory):

• Prior experience in customer service, retail, call centers, or e-commerce support.

What You’ll Receive

• Attractive salary package with performance recognition.

• All equipment provided for your role (computer, headset, etc.).

• Health and dental coverage under a comprehensive medical plan.

• Life insurance for added peace of mind.

• Monthly transportation/internet allowance – 50 BGN net, paid separately from salary.

• Night shift premiums, as applicable under company policy.

• 500 BGN bonus for major life events (e.g., wedding, new child, university graduation).

• Multisport card, partially funded by the employer, to support your active lifestyle.

• Employee discounts on a range of products and services.

• Opportunities for promotion and professional development in a global organization.

Work Hours

This is a full-time position based on shift work. Coverage spans:

• Monday through Saturday: between 09:00 a.m. and 11:00 p.m.

• Sunday: between 10:00 a.m. and 07:00 p.m.
  Your shift times will rotate and be shared in advance by the scheduling team.