Slovak-Speaking Customer Care Consultant

Job Title: Slovak-Speaking Customer Care Consultant (On-Site – Sofia, Bulgaria)
Workplace: Sofia, Bulgaria (on-location only)
Industry: E-commerce / Online Customer Service
Employment Type: Full-Time | Rotating Shifts
Language Requirements: Slovak – Proficiency at C2 | English – Working knowledge at B2

Your Next Opportunity Starts Here

Are you looking to turn your Slovak language skills into a full-time career? Join our growing customer service team in Sofia, where you’ll support a major international e-commerce brand by helping customers from Slovakia with everything from order status to returns.

This is a fantastic role for someone who enjoys working with people, solving problems, and wants to be part of a friendly, diverse workplace. Experience is appreciated but not mandatory—we provide full training and all the tools you’ll need.

Your Daily Duties Will Include:

• Assisting Slovak-speaking customers through phone, email, and chat support.

• Answering questions about products, processing orders, tracking shipments, managing returns, and handling payment queries.

• Ensuring that all communications reflect a customer-first attitude and align with company standards.

• Accurately entering customer information and case details into internal systems.

• Coordinating with other departments when more complex issues require cross-functional input.

• Keeping up to date with current company offerings, tools, and policies.

Ideal Candidate Profile

• Fluent in Slovak (C2 level) – with strong written and verbal communication skills.

• Confident in English (at least B2 level) – for training, internal communication, and documentation.

• Comfortable using a computer and learning new systems and processes.

• Strong interpersonal skills, a proactive attitude, and the ability to work well under pressure.

• Willingness to work in a rotating shift schedule, including evenings, weekends, and holidays.

Nice to have (but not required):

• Previous experience in customer service, technical support, retail, or e-commerce.

What You’ll Gain

Working with us means enjoying a comprehensive employment package that supports both your professional and personal well-being:

• Competitive salary

• All necessary equipment provided (PC, monitor, headset, etc.)

• Monthly 50 BGN net allowance for internet or commuting expenses

• Extra compensation for night shifts in line with company policy

• Health insurance package, including medical and dental coverage

• Life insurance plan for additional protection

• Multisport card at a discounted rate to promote an active lifestyle

• One-time bonus of 500 BGN for major personal events like marriage, the birth or adoption of a child, or graduating from university

• Discounts on products and services through exclusive employee deals

• Growth potential and chances to move up within the company

• Ongoing training and support from day one