Czech Language Customer Care Associate

Job Title: Czech Language Customer Care Associate (On-site – Sofia, Bulgaria)
Location: Sofia, Bulgaria (on-premise position only)
Sector: E-commerce & Online Retail
Working Hours:

• Monday–Saturday: 09:00 – 23:00

• Sunday: 10:00 – 19:00
  (Shift-based schedule within these hours)

About the Opportunity

Are you fluent in Czech and eager to build a meaningful career in customer service? We are looking for enthusiastic individuals to join our on-site support team in Sofia, providing exceptional assistance to customers in the Czech market for a major brand in the e-commerce industry.

This role is ideal for both experienced professionals and newcomers who are motivated, adaptable, and customer-focused. You’ll be part of a friendly, international workplace where training, equipment, and support are all provided.

Your Day-to-Day Responsibilities

• Respond to customer queries via phone, email, or chat, ensuring excellent service in Czech.

• Assist with a wide range of topics, including product information, order tracking, returns, and account support.

• Ensure every interaction is handled with professionalism, accuracy, and care.

• Log all conversations and updates in internal systems in a structured and timely manner.

• Work closely with other departments when needed to resolve more complex issues.

• Stay informed about product updates, internal tools, and service standards.

Required Qualifications

• Fluent Czech speaker (C2 level minimum) – spoken and written.

• Solid English skills (minimum B2 level) for internal communication and onboarding.

• Strong communication abilities and a customer-first approach.

• Ability to manage multiple systems and tasks simultaneously.

• Positive, proactive mindset and willingness to learn new tools and procedures.

Preferred but not required:

• Previous experience in customer support, retail, or call center environments is a plus.

What You’ll Get in Return

We offer more than just a job – we offer a future with real support and a package designed to enhance your well-being:

• Competitive salary with additional incentives for performance.

• Fully equipped workstation provided by the company.

• Private health insurance covering medical and dental services.

• Life insurance included.

• Monthly net allowance of 50 BGN for transportation or internet costs.

• Extra compensation for night shifts, in line with company policy.

• Special life event bonus (500 BGN) for occasions such as marriage, childbirth, or graduation.

• Discount program covering a wide range of products and services.

• Multisport card option, co-financed by the employer.

• Clear opportunities for career growth and internal promotions.