Join our Portugal Team: Customer Service Role for Dutch Speakers

Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)
Language Requirements: Fluent Dutch + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidates

Looking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.

What You'll Be Doing

• Review, classify, and moderate online content to ensure it meets community guidelines

• Respond to user queries regarding platform usage, policies, and account-related issues

• Provide accurate and timely support via chat, email, or phone

• Identify and escalate potential risks, sensitive cases, or policy violations

• Ensure a safe and respectful online environment by enforcing platform rules

• Collaborate with internal teams to share user insights and improve support procedures

What We're Looking For

• Fluent Dutch and English at B2 level or higher

• Strong attention to detail and analytical mindset

• Resilient and comfortable reviewing sensitive or challenging content

• Empathetic communicator with a solution-oriented approach

• Previous experience in customer support or moderation is a plus, not mandatory

• Must have EU citizenship or valid work permit for Portugal

What You'll Get

• Full training program (2 to 4 weeks depending on the project)

• 12-month renewable contract; permanent after 2 years

• Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)

• Meal allowance paid via card (tax-free)

• Private health and dental insurance from day one

• 22 vacation days per year plus Portuguese public holidays

• Christmas and holiday bonuses paid monthly

Ready to make a real impact in digital safety and customer experience?
Apply today and join us in Lisbon!