Customer Service Representative Airline Contact Center

Location: Malta
Start Date: 3rd November 2025
Employment Type: Full-time

Job Description:
We are looking for a dynamic and motivated Customer Service Representative to join our airline contact center in Malta. You will be the first point of contact for our customers, providing high-quality support via phone, email, and chat.

Key Responsibilities:

• Handle customer inquiries, bookings, and complaints professionally and courteously.

• Provide accurate information about flights, services, and airline procedures.

• Collaborate with the team to ensure the best customer experience.

• Record and update interactions in the CRM system.

Requirements:

• Fluent in German and English (C1 level, both written and spoken).

• Previous experience in customer service or the airline industry is a plus.

• Excellent communication and problem-solving skills.

• Customer-oriented mindset and ability to work in a team.

• Willingness to relocate to Malta.

What We Offer:

• Relocation package: 2,000

• Language bonus: 3,000/year

• Full-time contract with internal training

• Opportunities for growth in an international and dynamic environment