Customer Service Representative (English & French speaking) Payment Solutions

Customer Service Representative (English & French speaking) Payment Solutions
Onsite in Lisbon, Portugal

Experience the power of a game changing career

Are you looking for whats next? Join a global technology and services leader that powers the brands of the future. We help well known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries. Were proud to be recognised with awards such as World's Best Workplaces, Best Companies for Career Growth, and Best Company Culture year after year.

If youre looking to grow and be inspired, this role as a Customer Service Representative in Lisbon, Portugal (onsite) will allow you to support a leading client in the Payment Solutions sector, ensuring guidelines are met and contributing to service improvements for all users.

What you will do in this role

Provide assistance through phone, email, chat, or social media platforms
Answer questions about features, functionality, and account setup
Help customers resolve payment related technical issues, such as login errors or transaction delays
Guide users through the account creation or identity verification process
Build and maintain a positive customer experience by being empathetic and professional
Escalate unresolved or complex issues to higher level support or technical teams

Your qualifications

️ High level of English (oral and written C2)
️ High level of French (oral and written C1 or above)
️ Strong analytical and troubleshooting skills to resolve customer queries effectively
️ Familiarity with mobile apps, digital payments, and online platforms
️ Ability to understand customer concerns and provide appropriate solutions
️ Previous experience in customer service, support roles, or call centers is preferred

Whats in it for you

️ Full time with indefinite contracts (negotiable depending on your experience and the projects needs)
️ Competitive salary and performance bonus
️ 1000 Welcome Bonus
️ Central Lisbon location
️ Bringafriend (referral) bonus opportunities
️ Fully paid training on the project and tools you'll be working with
️ Career development programs, specialised courses, and language classes

Eligibility

In accordance with Portuguese law, only applicants legally authorised to work in Portugal will be considered for this position.