Italian Market - Inbound Customer Service Representative

Inbound Customer Service Representative Italian Market
Location: Athens, Greece | On-Site | Start Date: 13 October

We are seeking Italian-speaking talent to join an international customer service team in Athens. This is a great opportunity to build your career in a multicultural environment while supporting customers and representing leading global brands.

What Youll Do

• Handle inbound customer requests via phone, email, and chat in Italian.

• Provide accurate information, resolve issues, and ensure customer satisfaction.

• Escalate complex cases to relevant teams when needed.

• Maintain up-to-date knowledge of products, services, and processes.

• Work towards individual and team performance targets.

What We Offer

• Salary Conditions & Benefits

  • 14 salaries per year (12 monthly + Easter + Summer & Christmas bonuses)

  • Private health & life insurance

  • Performance bonus (based on project KPIs)

  • 25 days annual leave

  • 50 meal voucher per month (all projects)

• Contract

  • Permanent contract

  • Full-time: 40 hours per week (8h/day, 5 days/week)

Who You Are

• Native-level Italian speaker with good English skills (B2+).

• Excellent communication and problem-solving abilities.

• Customer-focused and able to work under pressure.

• Team player with a positive, professional attitude.

• Previous customer service experience is a plus but not essential.

Apply Now
Send your English CV to amanda.kiss@cbtalents.org and join a growing team in the heart of Athens!