Japanese-Speaking Technical Support Specialist –Athens, Greece

Are you fluent in Japanese and interested in technology? We are recruiting Japanese-speaking Technical Support Specialists for an international company in Athens. You will support users of a leading cloud storage service. As a Tier 1 Customer Expert, you'll be the first point of contact for Japanese-speaking users via chat, phone and email, handling technical and refund-related questions. You'll be trained on all channels and have clear paths to grow into Tier 2 support or other specialised teams.

Key responsibilities

• Support Japanese-speaking users via chat, phone and email
• Help users fix file synchronisation issues between their devices and the cloud application
• Guide users through restoring deleted files
• Help with account access, including password changes and account recovery
• Process payment and refund requests and communicate outcomes clearly

What we're looking for

• Japanese at C1 level or above
• English at B2 level or above (used for internal communication, training and tools)
• Strong written communication skills
• Good PC skills and familiarity with cloud storage concepts
• Typing speed of at least 35 words per minute
• Ability to multitask effectively
• Customer service experience is preferred but not essential
• Right to work in Greece

What's on offer

• Competitive monthly base salary
• Monthly productivity bonus based on target achievement
• Training completion bonus
• Relocation bonus
• Monthly accommodation bonus during the first year
• A flight ticket home for every 6 months completed
• Weekly well-being huddles with your team
• Clear career progression paths

Contract

• 8-month contract

Working hours

• Monday to Friday, weekends off
• Night shift, 02:00 to 11:00, to match customers' time zone

Location
On-site in Athens, Greece

If this opportunity matches your experience and career interests, apply now and we'll be in touch about the next steps.