Customer Support Representative - Czech Speaker (Remote)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Fluent in Czech? Our Athens operation needs people who can solve problems for customers who write or call in Czech. Start date: 16 October 2026.

You will work across phone, email and chat, so flexibility is part of the job. You will learn the product quickly, and your knowledge will grow with every case you handle.

Your Responsibilities:

• Confirm each resolution with the customer before closing a case
• Suggest improvements that reduce repeat contacts
• Follow up on open cases so that customers are not left waiting
• Track your own quality scores and act on the feedback

Requirements:

• Fluent Czech
• Good English for internal tools and written documentation
• Ability to stay organised when handling several cases at once
• Basic computer skills and confidence with web-based tools
• Previous customer-facing experience is an advantage, though not required
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Ready to take the next step? Apply below and a member of our team will be in touch.