Customer Care Advisor - German Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Our Athens site runs a busy German service line, and we are looking for people who can keep up its standards. Start date: 2 November 2026.

You will learn the product quickly, and your knowledge will grow with every case you handle. You will handle everyday requests from start to finish and escalate only when it is genuinely needed.

Your Responsibilities:

• Follow up on open cases so that customers are not left waiting
• Support new colleagues by sharing practical tips from your cases
• Handle billing and account questions with care and accuracy
• Keep case records accurate and up to date

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Clear, professional written and spoken communication
• Patience and a helpful manner, even in difficult conversations
• Ability to stay organised when handling several cases at once
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Start your application with the button below, and we will follow up with the next steps.