Customer Care Agent - Swedish Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

This position suits someone who wants stable, well-organised work in Athens helping Swedish-speaking customers. Start date: 19 October 2026.

You will be the first person customers reach when something needs sorting out. You will learn the product quickly, and your knowledge will grow with every case you handle.

Your Responsibilities:

• Explain step-by-step solutions in clear, simple language
• Support new colleagues by sharing practical tips from your cases
• Suggest improvements that reduce repeat contacts
• Recognise when a case needs escalating and hand it over with complete notes

Requirements:

• Fluent Swedish
• Good English for internal tools and written documentation
• Comfortable learning new internal systems quickly
• Patience and a helpful manner, even in difficult conversations
• Willingness to work the shift pattern set for the team
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Use the Apply button on this page to start. We review applications as they arrive, so it helps to apply early.