Technical Support Advisor - French Speaker

Location: Porto, Portugal
Work Model: Hybrid

A well-established company in Porto is expanding and looking to bring on a Technical Support Advisor.

You'll be diagnosing issues and walking customers through solutions - patience and clear explanations matter more than jargon here.

Your Responsibilities:

• Log resolutions clearly so the next person doesn't start from zero
• Escalate anything beyond first-line scope to the right team
• Walk customers through fixes step by step, without jargon
• Diagnose technical issues reported by customers

Requirements:

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role
• Clear, professional communication style, written and verbal

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

If this sounds like a fit, apply below - happy to answer questions along the way.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.