Customer Service Representative – Croatian + English – On-site in Sofia

Job Details

• Location: Sofia, Bulgaria

• Languages:

  • Croatian – Native only

  • English – B2 level

• Start Date: 2 February 2026

• Schedule:

  • Monday to Friday: 09:00 – 23:00 (rotational shifts)

  • Saturday & Sunday: 10:00 – 19:00

• Work Mode: On-site

• Training:

  • 3 weeks of paid training

  • 1 week of nesting

Your Mission

As a Customer Service Representative, youll be the voice of the company for Croatian-speaking customers, delivering professional, friendly, and efficient support.
Based on-site in Sofia, youll join a multicultural team where collaboration, learning, and customer satisfaction are at the heart of everything we do.

This role is also open to candidates relocating from abroad, making it a great opportunity to start a new professional chapter in Bulgaria.

What Youll Do

• Support customers via phone, email, or chat in Croatian and English.

• Resolve inquiries efficiently while ensuring a positive customer experience.

• Follow company procedures and quality standards.

• Accurately document customer interactions in internal systems.

• Work closely with your team to achieve service-level targets.

What You Bring

• Native-level Croatian (mandatory).

• English B2 level, written and spoken.

• Strong communication and problem-solving skills.

• Customer-oriented mindset and attention to detail.

• Availability to work rotating shifts, including weekends.

• Relocators are welcome and will be considered.

What We Offer

• Paid 4-week onboarding program (training + nesting).

• Stable, full-time employment in a growing international environment.

• Supportive and diverse team culture.

• Career development opportunities within customer operations.

• A chance to live and work in Sofia, one of Eastern Europes most dynamic capitals.

Apply today and join our international customer support team in Sofia!

To apply, please send your CV and a short paragraph about yourself to zineb.juedi@cbtalents.org