Customer Service Advisor - French Speaker (On-Site, from 23 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Fluent in French? A team in Lisbon is looking for their next Customer Service Advisor.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current

Requirements:

• French: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal

We keep candidates updated at each stage rather than leaving you guessing after you apply.

If this sounds like a fit, apply below - happy to answer questions along the way.