Customer Service - Danish Speaker | Braga, Portugal

An employer in Braga is hiring for a Customer Service role and building out their Danish team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality
• Stay calm and clear with customers even when they're frustrated

What we're looking for:

• Comfortable in a fast-moving, customer-facing role
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems

Details:

• Work model: Remote

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

If this sounds like a fit, go ahead and apply - happy to answer questions along the way.