French-Speaking Energy Sector Customer Service Advisor

Looking for French speaking jobs in Porto, Portugal? We are hiring customer service advisors to join a multilingual team supporting an international client. In this role you will support energy customers with service requests, account questions and billing enquiries. Fluency in French is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer calls about supply, contracts and billing.
• Process service requests accurately in the client systems.
• Explain offers and tariffs clearly and transparently.
• Record every interaction and follow through on open requests.
• Meet quality and productivity targets set for the project.

Requirements:

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement: This is an on-site position based in Porto. Working hours: Monday to Saturday from 7am to 7pm rotation.

How to apply: submit your application for this role through this posting. Our recruitment team will contact shortlisted candidates to explain the selection steps and answer your questions.