Customer Support Representative - German Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Our German customer team in Athens keeps growing, and we are now adding new colleagues. Start date: 9 November 2026.

You will be the first person customers reach when something needs sorting out. Your work will be reviewed with feedback sessions, so you can keep improving steadily.

Your Responsibilities:

• Explain step-by-step solutions in clear, simple language
• Keep case records accurate and up to date
• Support new colleagues by sharing practical tips from your cases
• Use internal knowledge articles to check answers before you respond

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Willingness to work the shift pattern set for the team
• Patience and a helpful manner, even in difficult conversations
• Basic computer skills and confidence with web-based tools
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Interested? Submit your application below and our recruitment team will get back to you shortly.