Customer Service Agent - Danish Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Good Danish and a steady, friendly manner are the foundation of this role in Athens. Start date: 12 October 2026.

Expect a steady flow of questions about products, orders and accounts. Most of your day is spent listening, understanding the issue and explaining the next step.

Your Responsibilities:

• Suggest improvements that reduce repeat contacts
• Follow up on open cases so that customers are not left waiting
• Keep case records accurate and up to date
• Track your own quality scores and act on the feedback

Requirements:

• Fluent Danish
• Good English for internal tools and written documentation
• Ability to stay organised when handling several cases at once
• Clear, professional written and spoken communication
• Comfortable learning new internal systems quickly
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Questions before you apply? Ask in your application, and our team will answer them as soon as possible.