Customer Care Agent - Dutch Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Good Dutch and a steady, friendly manner are the foundation of this role in Athens. Start date: 2 November 2026.

Most of your day is spent listening, understanding the issue and explaining the next step. Your work will be reviewed with feedback sessions, so you can keep improving steadily.

Your Responsibilities:

• Keep case records accurate and up to date
• Suggest improvements that reduce repeat contacts
• Follow up on open cases so that customers are not left waiting
• Handle billing and account questions with care and accuracy

Requirements:

• Fluent Dutch
• Good English for internal tools and written documentation
• Previous customer-facing experience is an advantage, though not required
• Clear, professional written and spoken communication
• Basic computer skills and confidence with web-based tools
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

If this sounds like the right role for you, apply below and ask anything you need to know along the way.