Customer Service Specialist – Dutch-speaking | Fintech Investment Platform (Remote/Hybrid)

Are you a Dutch speaker excited about the world of fintech and investing? Here is a standout opportunity to join the support team of a rapidly growing European investment platform — in a flexible remote or hybrid role in Portugal.

As a Customer Service Specialist, you will support Dutch-speaking customers with their investment accounts, guide them through the platform's features, and resolve queries about transactions, portfolios, and account management. You will be part of a modern, ambitious company reshaping how people manage and grow their money.

Your responsibilities:

• Handle customer inquiries related to investment accounts, transactions, and features
• Guide users through the platform with clarity and expertise
• Resolve account issues promptly and escalate where required
• Ensure compliance with relevant financial communication standards
• Contribute to improving the customer experience through your feedback

What we are looking for:

• Dutch: C1/C2 (native or near-native)
• English: B2 or above
• Interest in personal finance and investing is highly desirable
• Strong communication skills and professional attitude
• Ability to work in a fast-paced, evolving environment
• EU citizenship or valid Portuguese work/residence permit required
• High School Diploma required

Why join?

• Be part of a high-growth fintech revolutionising European investing
• Flexible remote or hybrid working model
• Modern tools and a digital-first working environment
• Competitive salary with performance incentives
• Learning opportunities in a cutting-edge financial sector