Customer Care Advisor - Danish Speaker (On-Site) (starts November)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

This position suits someone who wants stable, well-organised work in Athens helping Danish-speaking customers. Start date: 23 November 2026.

Colleagues share tips and approaches often, so you are never working through a difficult case alone. You will be the first person customers reach when something needs sorting out.

Your Responsibilities:

• Use internal knowledge articles to check answers before you respond
• Recognise when a case needs escalating and hand it over with complete notes
• Track your own quality scores and act on the feedback
• Meet the quality and response standards the team sets

Requirements:

• Fluent Danish
• Good English for internal tools and written documentation
• Clear, professional written and spoken communication
• Previous customer-facing experience is an advantage, though not required
• Comfortable learning new internal systems quickly
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

If this sounds like the right role for you, apply below and ask anything you need to know along the way.