Customer Service Agent - German Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We are building a German-speaking team in Athens, and we want people who enjoy helping others. Start date: 26 October 2026.

Most of your day is spent listening, understanding the issue and explaining the next step. You will work across phone, email and chat, so flexibility is part of the job.

Your Responsibilities:

• Recognise when a case needs escalating and hand it over with complete notes
• Support new colleagues by sharing practical tips from your cases
• Answer questions about products, orders and accounts
• Explain step-by-step solutions in clear, simple language

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Ability to stay organised when handling several cases at once
• Willingness to work the shift pattern set for the team
• Previous customer-facing experience is an advantage, though not required
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Ready to take the next step? Apply below and a member of our team will be in touch.