Customer Service Representative - German Speaker (Remote)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

If you speak German well and like working with people, this role in Athens could be a good fit. Start date: 14 October 2026.

The team measures success by how well customers feel looked after, not only by how fast a case closes. You will learn the product quickly, and your knowledge will grow with every case you handle.

Your Responsibilities:

• Stay calm and courteous with frustrated customers
• Confirm each resolution with the customer before closing a case
• Handle billing and account questions with care and accuracy
• Meet the quality and response standards the team sets

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Willingness to work the shift pattern set for the team
• Ability to stay organised when handling several cases at once
• Previous customer-facing experience is an advantage, though not required
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply with the button on this page and our recruitment team will reply with the next steps.