Spanish-Speaking Customer Expert – Automotive Project

About the Position

We are looking for a Spanish-speaking Customer Expert to provide customer support for an international automotive project. You will assist customers with roadside assistance, connected mobility services, vehicle-related inquiries, and general customer service.

Responsibilities

• Handle incoming calls and emails from customers.
• Provide roadside assistance and breakdown support.
• Assist customers with mobile app login, account activation, and digital services.
• Troubleshoot basic technical issues and escalate complex cases when necessary.
• Answer questions about warranties, maintenance appointments, dealerships, and vehicle services.
• Guide customers through connected mobility features and digital products.

Requirements

• Spanish proficiency at C1 level.
• English proficiency at B2 level.
• Good computer skills and strong communication abilities.
• Customer-oriented mindset and problem-solving skills.
• Ability to multitask and handle customer inquiries efficiently.
• Basic knowledge of Android and iOS devices.
• Typing speed of at least 25 WPM with 85% accuracy.
• Previous customer service experience is an advantage but not mandatory.
• A driving license is a plus.

Working Conditions

• Rotating shifts throughout the day and night.
• Monday to Friday, including occasional weekends.
• The department operates 24/7, year-round.
• Candidates based in Athens may occasionally be required to attend on-site visits or technical appointments.
• Performance-based bonuses may be available.
• Training and professional development opportunities are provided.

Apply now to take the next step in your international career!