Technical Customer Service Specialist - French and English

Looking for French and English speaking jobs in Lisbon, Portugal? We are hiring technical support specialists to join a multilingual team supporting an international client. In this role you will solve technical questions for customers using clear diagnostic steps. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities:

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Requirements:

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement: This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.

How to apply: submit your application for this role through this posting. Our recruitment team will contact shortlisted candidates to explain the selection steps and answer your questions.