Customer Support Representative - Danish Speaker | Athens, Greece

New opening: Customer Support Representative, Athens, Greece. Danish speakers encouraged to apply.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Key Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Contribute to a supportive, collaborative team environment

Requirements:

• Comfortable communicating in Danish at a professional level
• Fluent Danish, written and spoken
• Reasonably tech-comfortable - happy learning new internal systems
• Some prior customer-facing experience is a plus, though not essential

Working Conditions:

• Work model: Remote

Relocation Package:

- Teleperformance Greece will not proceed with candidates from outside the European Union (e.g., Latin America) unless they already have a flight booked before starting the recruitment process - 2 Weeks hotel accommodation + Flight ticket (inside the EU) - Airport Pickup - Real Estate Agency fee WAH Information: - If relocating WAH is in Athens - If local WAH is anywhere in Greece All written agreements must follow the format below and be provided in one single screenshot. Multiple screenshots will no longer be accepted. DO NOT MENTION ANNUAL SALARY - You now can add 3 different ERF (projects) to the confirmation or template as long as the candidate agrees to all three of them. The agreement must clearly include: https://drive.google.com/file/d/1jOIZ8TgmowdFgU8e4D9LSaNjGzVlT8Sm/view?usp=sharing Salary Bonus Starting Date ERF Schedule Relocation Support (when it required) **Candidate will be required to have a Birth certificate with both parents noted, as well as be able to stamp their Authorisation form at the embassy if hired ***

This is one of several openings we're currently recruiting for in Greece - worth asking what else might fit if this one isn't quite right.

We review applications on a rolling basis, so it's worth applying sooner rather than later.