Customer Support Agent - French Speaker (On-Site, from 23 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Agent role and building out their French team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source

Requirements:

• French: Fluent | English: B2
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

If this sounds like a fit, apply below - happy to answer questions along the way.