Customer Support Representative - Dutch Speaker (On-Site, from 16 Nov)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Representative role and building out their Dutch team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Stay calm and clear with customers even when they're frustrated

Requirements:

• Fluent Dutch, English
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

Applications are open now - apply below to get the conversation started.