German & English-Speaking Customer Service Representative

About the Position

We are looking for a German & English-Speaking Customer Service Representative to join an international customer service team in Lisbon.

In this role, you will provide professional support to customers and business partners, handling inquiries in both German and English through phone and email.

Responsibilities

• Handle customer inquiries via phone and email.
• Provide detailed information about products and services.
• Answer questions and provide appropriate solutions.
• Assist with cancellations and account-related requests.
• Support business partners with their inquiries.
• Manage both inbound and outbound calls.
• Follow up on customer requests until resolution.

Requirements

• Fluent German and English.
• Previous experience in insurance customer service.
• Strong communication and interpersonal skills.
• Friendly and professional approach.
• Ability to remain calm and solution-oriented under pressure.
• Strong customer-focused mindset.

Apply now to take the next step in your international career.