Customer Support Representative - French Speaker

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We're recruiting a Customer Support Representative for a growing team in Lisbon, Portugal.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly
• Resolve issues efficiently without cutting corners on quality

Requirements:

• French: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

Interested? Use the Apply button below and our recruitment team will be in touch.