Customer Support Representative - Dutch Speaker

Location: Lisbon, Portugal
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Representative role and building out their Dutch team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email

Requirements:

• Fluent Dutch, English
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

Apply using the button on this page and we'll follow up with next steps.