Customer Support Representative - Russian Speaker (On-Site, from 05 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Support Representative role and building out their Russian team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source

Requirements:

• Fluent Russian, English
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems

We keep candidates updated at each stage rather than leaving you guessing after you apply.

Interested? Use the Apply button below and our recruitment team will be in touch.