Customer Support Representative - Portuguese Speaker | Athens, Greece

New opening: Customer Support Representative, Athens, Greece. Portuguese speakers encouraged to apply.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Recognize when something needs escalating versus resolving directly
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current
• Respond to customer questions across phone, chat, and/or email

What we're looking for:

• Some prior customer-facing experience is a plus, though not essential
• Fluent Portuguese, written and spoken
• Reasonably tech-comfortable - happy learning new internal systems
• Comfortable communicating in Portuguese at a professional level

Details:

• Work model: Remote

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

We review applications on a rolling basis, so it's worth applying sooner rather than later.