Advanced Customer Support Specialist – Dutch-speaking | Medical Devices

Do you want a role where your Dutch language skills make a real difference in people's health and quality of life? We are urgently recruiting Advanced Customer Support Specialists for a pioneering medical technology company specialising in innovative health management solutions.

As an Advanced Customer Support Specialist, you will provide specialised, empathetic support to Dutch-speaking healthcare users and patients. This is a meaningful role that combines technical knowledge with genuine human care — helping users get the best from life-enhancing medical technology.

Your responsibilities:

• Handle complex customer inquiries related to medical devices and consumables
• Provide detailed product guidance with sensitivity and professionalism
• Coordinate with technical teams to resolve device-related issues
• Support customers through warranty, replacement, and reordering processes
• Maintain high satisfaction scores in a specialised customer segment

What we are looking for:

• Dutch: C1/C2 (native or near-native)
• English: strong B2 or above
• Experience in advanced or specialist customer service (required)
• Empathetic, patient, and able to communicate complex information clearly
• Interest in healthcare technology is a strong advantage
• EU citizenship or valid Portuguese work/residence permit required
• High School Diploma required

Why this role matters:

• Support patients whose daily lives depend on innovative medical technology
• Work in a specialised, high-impact environment
• On-site at the Tejo campus in Lisbon
• Advanced pay structure recognising specialist expertise
• Inclusive, mission-driven team culture