Customer Advisor – Ukrainian & English

About the Role

A growing translation and language services company is hiring a Ukrainian and English-speaking Customer Advisor to join their remote team. Based anywhere in mainland Portugal, you will support clients and end-users through the full service journey — from first contact to resolution — delivering a high-quality, empathetic experience in both languages.

This is a great opportunity for a Ukrainian speaker already settled in Portugal looking to build a stable, long-term career in a professional services environment from the comfort of home.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat in Ukrainian and English
• Support clients throughout the translation service process, from order placement to delivery
• Resolve queries, complaints, and escalations efficiently and professionally
• Liaise with internal translation and project management teams to ensure seamless delivery
• Maintain accurate records of interactions in the CRM system
• Contribute to customer satisfaction targets and quality standards

Mandatory Requirements

• Ukrainian native or C2 level (mandatory, non-negotiable)
• English proficiency B2 minimum (mandatory)
• Currently residing in mainland Portugal (candidates outside mainland Portugal cannot be considered)
• Stable home internet connection suitable for remote work

What We Offer

• 100% remote work from anywhere in mainland Portugal
• Competitive salary aligned with the Portuguese market
• Meal allowance and holiday entitlement per Portuguese labour law
• Health insurance after probation period
• Career progression into Senior Advisor, Team Leader, or Quality Analyst roles
• Structured onboarding and continuous training programme
• Supportive, multilingual, and inclusive team culture
• Stable, long-term position in a growing international company

How to Apply

Send your CV in English

Please confirm your current location in mainland Portugal in your application.

Customer Advisor, Customer Support, Ukrainian Speaking, English Speaking, Remote, Portugal, Translation Services, Language Services, Work From Home, Contact Centre, Multilingual