Customer Service Agent (Swedish-speaking)

Are you passionate about delivering exceptional customer service? We are looking for dedicated Customer Service Agents to join our team, supporting customers of a well-known international brand. In this B2C role, you will be the first point of contact for high-value individual customers, handling a variety of inquiries, from orders and product information to complaints and special requests. You'll manage both presales and after-sales service, using multiple tools to ensure a seamless customer experience. This is an excellent opportunity to grow your skills, with full training provided on our systems and potential for advancement to email support and Tier 2 roles.

Key Responsibilities

• Handle inbound calls and emails from high-value individual customers.
• Address a wide range of customer queries, including orders, complaints, account details, pricing, and terms and conditions.
• Provide comprehensive presales and after-sales support.
• Assist customers with changes, cancellations, refunds, and general product or service information.
• Guide customers through service disruptions and provide extra assistance to those with specific needs.
• Use various tools, including CRM and order management systems (training provided), to manage customer interactions efficiently.

What We're Looking For

• Native-level or C1 proficiency in Swedish.
• B2 level proficiency in English for training and CRM tools.
• A college degree, or a high school diploma combined with at least 6 months of customer care experience.
• Previous experience in customer service, a contact center, or a similar customer-facing role is a significant advantage.
• Strong written communication skills.
• Proficiency in PC usage and MS Office applications.
• Strong multitasking abilities.
• Typing speed of at least 25 words per minute with 100% accuracy.

What's on Offer

• Attractive base salary & A consistent work schedule with no weekend shifts.
• Opportunity to discuss work-from-home options after a period of strong performance (not guaranteed).
• A dynamic environment, with busier seasonal peaks throughout the year.
• A 10-day nesting period to ensure a smooth start.
• Upskill training on refunds after 40 days in production.
• Experience with complex procedures and advanced systems, enhancing your professional skills.
• Rewards and recognition for top performers.