Customer Support Representative - Italian Speaker (On-Site, from 09 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Fluent in Italian? A team in Lisbon is looking for their next Customer Support Representative.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email

Requirements:

• Italian: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Reasonably tech-comfortable - happy learning new internal systems

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

Interested? Use the Apply button below and our recruitment team will be in touch.