Spanish & English-Speaking Customer Service Agent

About the Position

As a Spanish & English-Speaking Customer Service Agent, you will provide B2B support to advertisers, helping them resolve product and technical issues related to advertising products.

You will handle customer inquiries through email and chat, troubleshoot issues, and collaborate with internal teams to provide effective solutions and maintain a high level of customer satisfaction.

Responsibilities

• Provide B2B customer support to advertisers
• Handle customer inquiries through email and chat
• Troubleshoot advertising product issues
• Resolve technical and product-related queries
• Collaborate with Product Operations, Engineering, and technical teams
• Provide regular updates throughout the customer case journey
• Educate advertisers on product features and common issues
• Maintain service quality and customer satisfaction
• Meet productivity and service-level targets
• Identify opportunities to improve customer experience and service processes

Requirements

• Fluent in Spanish and English
• Previous experience managing paid advertising campaigns
• Degree in Marketing or a related field
• Experience in Digital Marketing
• Experience in a contact centre or advertising technology environment is an advantage
• Basic understanding of digital advertising
• Familiarity with social media platforms and products
• Strong customer service skills
• Excellent communication and problem-solving abilities
• Ability to work independently and as part of a team
• Good attention to detail and organizational skills

Apply now to take the next step in your international career.