Customer Service Advisor - Dutch Speaker (On-Site, from 19 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

An employer in Lisbon is hiring for a Customer Service Advisor role and building out their Dutch team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality

Requirements:

• Fluent Dutch, English
• Reasonably tech-comfortable - happy learning new internal systems
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Some prior customer-facing experience is a plus, though not essential

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.