Customer Support Representative - Italian Speaker (On-Site, from 30 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A well-established company in Lisbon is expanding and looking to bring on a Customer Support Representative.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What We Offer:

• Welcome bonus: SB of 1000€ at Contract Signature + LB of 500€, after 6 months.

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly
• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment

Requirements:

• Italian: Fluent | English: B2
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.