Customer Support Representative - French Speaker (Hybrid, from 13 Nov)

Location: Porto, Portugal
Work Model: Hybrid

We're working with an employer in Porto to fill a Customer Support Representative position for their French market.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality

Requirements:

• French: Fluent | English: B1
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Reasonably tech-comfortable - happy learning new internal systems

We keep candidates updated at each stage rather than leaving you guessing after you apply.

Apply using the button on this page and we'll follow up with next steps.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.