Customer Service Representative - French Speaker (On-Site, from 06 Oct)

Location: Porto, Portugal
Work Model: On-Site
Schedule: Monday to Saturday; from 7am to 7pm rotation

There's an opening for a Customer Service Representative in Porto, Portugal - ideal for French speakers looking for their next move.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What We Offer:

• Salary: Base €953 * 14 + guaranteed productivity bonus for the first 6 months (€100/month) + €25 attendance bonus + ~€126 meal allowance (cash) + company benefits and partnerships currently in place. * For German L1, the base salary is €1,437 * 14. L2 – €1,120 * 14 + guaranteed productivity bonus for the first 6 months (€100/month) + €25 attendance bonus + approximately €126 meal allowance (cash) + company benefits and partnerships currently in place.

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current

Requirements:

• Fluent French
• Reasonably tech-comfortable - happy learning new internal systems
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal

We keep candidates updated at each stage rather than leaving you guessing after you apply.

Interested? Use the Apply button below and our recruitment team will be in touch.