Dutch Speaking Customer Advisor (remote/on -site)

We are seeking a Dutch-speaking Customer Support Specialist to join an international customer service team in Lisbon, Portugal. The role offers a flexible working model, with remote, on-site and hybrid arrangements available.

The successful candidate will provide professional, efficient and customer-focused support by phone and email. The role covers inquiries about orders, deliveries, payments and returns, and includes acting as a point of contact for external sellers.

Full relocation support is provided for candidates relocating to Portugal.

Key Responsibilities

• Respond to customer inquiries and concerns, providing clear and accurate resolutions
• Troubleshoot issues related to orders, deliveries, payments and returns
• Serve as a point of contact for external sellers, ensuring professional and timely communication
• Provide accurate information regarding digital products
• Escalate complex matters to the appropriate internal departments
• Maintain accurate records of all customer interactions in CRM and support systems

Benefits

• Flexible working model: remote, on-site or hybrid
• Full relocation support for candidates relocating to Portugal
• Paid training and structured onboarding programme
• Competitive salary package
• Equipment provided for remote work
• Career development opportunities within a global organisation
• International and multicultural working environment
• 22 days' paid annual leave, plus additional local benefits

Requirements

Mandatory

• Native or fluent proficiency in Dutch (C1/C2)
• Professional working proficiency in English (B2 or above)
• Eligibility to work in Portugal

Core Competencies

• Strong communication and active listening skills
• Customer-oriented approach with attention to detail
• Proficiency with software applications and customer service systems
• Reliable internet connection and suitable workspace (for remote/hybrid arrangements)

Preferred

• Previous experience in customer service, e-commerce or marketplace environments

Application Process
Interested candidates are invited to submit an updated CV in English. Only shortlisted candidates will be contacted.