Customer Support Representative - German Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Join a German-speaking team in Athens that is known for clear answers and fair, fast resolutions. Start date: 2 November 2026.

Expect a steady flow of questions about products, orders and accounts. You will learn the product quickly, and your knowledge will grow with every case you handle.

Your Responsibilities:

• Support new colleagues by sharing practical tips from your cases
• Follow up on open cases so that customers are not left waiting
• Resolve everyday issues without unnecessary transfers
• Explain step-by-step solutions in clear, simple language

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Willingness to work the shift pattern set for the team
• Attention to detail and accurate record keeping
• Patience and a helpful manner, even in difficult conversations
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Everyone is welcome to apply, as we focus on skills and motivation. Apply below to get started.