Customer Service Representative - German Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Good German and a steady, friendly manner are the foundation of this role in Athens. Start date: 13 October 2026.

The team measures success by how well customers feel looked after, not only by how fast a case closes. You will learn the product quickly, and your knowledge will grow with every case you handle.

Your Responsibilities:

• Resolve everyday issues without unnecessary transfers
• Use internal knowledge articles to check answers before you respond
• Explain step-by-step solutions in clear, simple language
• Follow up on open cases so that customers are not left waiting

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Basic computer skills and confidence with web-based tools
• Willingness to work the shift pattern set for the team
• Attention to detail and accurate record keeping
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Ready to take the next step? Apply below and a member of our team will be in touch.