Customer Service Representative German Market

Job Title: Customer Service Representative German Market
Location: Porto, Portugal (On-Site)

Contract Start Date: 25 September 2025

Working Schedule:

• Monday to Sunday, 06:00 21:00 (rotative shifts)

• 2 rotative days off per week

Salary & Benefits:

• Base Salary: 1100 gross x 14 months

• Performance Bonus: 200 gross x 12 months

• Signing Bonus: 3000 

Relocation Package:

• From outside Portugal: Reimbursement of airfare (up to 400, Economy class) after 180 days

• From inside Portugal: Reimbursement of travel costs (up to 150, Economy class) after 180 days

• Temporary Accommodation:

  • 28 days in a hotel (if relocating from abroad)

  • 15 days in a hotel (if relocating within Portugal)

Responsibilities:

• Provide excellent customer support for the German market through phone, email, and chat.

• Handle inquiries, complaints, and requests with professionalism and empathy.

• Maintain high service quality standards and contribute to customer satisfaction.

Requirements:

• Fluency in German (C1 level)

• Good English communication skills

• Availability to work in rotational shifts, including weekends

• Previous customer service experience is a plus

Click to apply or send your English CV to amanda.kiss@cbtalents.org