German Customer Support Specialist (Fully Remote, Greece)

Job Overview

We are excited to welcome a German-speaking Customer Support Specialist to our dynamic team in a fully remote capacity. This role is perfect for individuals passionate about delivering exceptional customer service and who thrive in a fast-paced, international work environment.

In this position, you will engage with customers through various communication channels, ensuring high service standards and effective issue resolution. Enjoy the flexibility of remote work, a structured onboarding process, and ample opportunities for professional growth.

Key Responsibilities

• Customer Engagement: Manage incoming inquiries via phone, email, and chat.
• Information Delivery: Provide clear and accurate information regarding products and services.
• Issue Resolution: Resolve customer issues promptly and professionally.
• Case Escalation: Escalate complex cases to appropriate teams when necessary.
• Documentation: Record all interactions in internal systems to maintain accurate customer records.
• Performance Monitoring: Meet quality and performance KPIs to ensure a high level of service.
• Customer Experience: Deliver a positive and consistent experience for every customer interaction.

Requirements

• Language Proficiency: Native or fluent German (C1–C2 level) and good command of English (B2 or higher).
• Communication Skills: Strong verbal and written communication skills, coupled with effective problem-solving abilities.
• Flexibility: Ability to work in a 24/7 rotational shift environment.
• Customer Orientation: A passion for providing excellent customer service.
• Work Authorization: EU citizenship or valid Greek work authorization.
• Experience: Previous customer service experience is a plus.

Whats Offered

• Employment Type: Full-time contract.
• Salary: Competitive salary package.
• Remote Work: Fully remote role within Greece.
• Training: Paid training and structured onboarding process.
• Career Growth: Opportunities for professional development and advancement.

Apply Now!

Dont miss out on the chance to join our expanding international team. Apply today and take your career to the next level!