Customer Support Representative - French Speaker | Athens, Greece

New opening: Customer Support Representative, Athens, Greece. French speakers encouraged to apply.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Key Responsibilities:

• Keep internal systems and case notes accurate and current
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Recognize when something needs escalating versus resolving directly

Requirements:

• Clear, professional communication style, written and verbal
• Comfortable in a fast-moving, customer-facing role
• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems

Working Conditions:

• Work model: Remote

Relocation Package:

- Teleperformance Greece will not proceed with candidates from outside the European Union (e.g., Latin America) unless they already have a flight booked before starting the recruitment process - 2 Weeks hotel accommodation + Flight ticket (inside the EU) - Airport Pickup - Real Estate Agency fee WAH Information: - If relocating WAH is in Athens - If local WAH is anywhere in Greece All written agreements must follow the format below and be provided in one single screenshot. Multiple screenshots will no longer be accepted. DO NOT MENTION ANNUAL SALARY - You now can add 3 different ERF (projects) to the confirmation or template as long as the candidate agrees to all three of them. The agreement must clearly include: https://drive.google.com/file/d/1jOIZ8TgmowdFgU8e4D9LSaNjGzVlT8Sm/view?usp=sharing Salary Bonus Starting Date ERF Schedule Relocation Support (when it required) **Candidate will be required to have a Birth certificate with both parents noted, as well as be able to stamp their Authorisation form at the embassy if hired ***

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

We review applications on a rolling basis, so it's worth applying sooner rather than later.