English-speaking Customer Support Specialist – Advertising Tech (Lisbon)

Are you passionate about digital advertising and helping businesses succeed online? We are recruiting on behalf of an international client in the advertising technology industry. They are looking for English-speaking professionals to join their B2B support team in Lisbon.

In this role you will be the go-to expert for advertisers using leading digital advertising products. You'll help them solve problems, get the most out of their campaigns and have a great experience from start to finish.

What you'll do

• Troubleshoot advertising products end to end and support advertisers by email and chat
• Own each case through to resolution, working with in-house Product Operations and Engineering teams
• Drive customer satisfaction and service quality at every stage of the case
• Meet service levels and help deliver fast, high-quality resolutions
• Work with technical specialists to educate advertisers on product features and common issues

What we're looking for

• Fluent English, written and spoken
• Hands-on experience in paid campaign management (mandatory)
• A degree in Marketing or a related field
• Experience in digital marketing, or in a contact centre for an advertising tech company, is a strong plus
• Confident use of social media platforms and a solid grasp of digital advertising
• A customer-first mindset, able to work in a team and on your own

What's on offer

• A competitive monthly salary
• A daily meal allowance
• A welcome bonus
• The chance to build your career in the fast-growing ad-tech sector
• Life in Lisbon, one of Europe's most vibrant and liveable capitals

Schedule
Monday to Sunday, in two shifts: morning/day (07:00–16:00) or day/evening (10:00–19:00). The client may later move to 24/7 rotating shifts with 2 rotating days off.

Please note: this is an on-site role in Lisbon, and no relocation support is provided.

📩 Interested? Apply with your up-to-date CV in English and our recruitment team will contact you about the next steps.