Ops Customer Expert - English Speaker

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 1 year of experience in; Banking/Financial Services

New opening: Ops Customer Expert, Lisbon, Portugal. English speakers encouraged to apply.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Respond to customer questions across phone, chat, and/or email
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality

Requirements:

• Fluent English
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Some prior customer-facing experience is a plus, though not essential
• Right to work in the country without sponsorship required

We keep candidates updated at each stage rather than leaving you guessing after you apply.

Applications are open now - apply below to get the conversation started.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.